Refund Policy

MMJCardMD provides access to medical marijuana evaluation and certification services through qualified healthcare practitioners, where permitted by applicable state laws and regulations.

Our current service pricing includes:
• New Medical Marijuana Certificate: $99
• Medical Marijuana Renewal: $75

Applicable state application fees, registration fees, identification card fees, dispensary fees, or other government fees may be separate and are generally not included in MMJCardMD's service fee.

Refund eligibility depends on the circumstances of the request and whether the requested service has already been provided.

Where a refund is approved, the refund will generally be issued to the original payment method used for the transaction.

Because medical evaluation services involve time reserved with a healthcare professional, certain payments may become non-refundable once the evaluation or other paid service has been completed.

If you cancel your appointment before the medical evaluation has taken place, you may be eligible for a refund depending on the timing of the cancellation and the applicable appointment or cancellation terms.

To request a cancellation or refund, contact MMJCardMD support as soon as possible.

Refund eligibility may also depend on whether the appointment was cancelled within the applicable cancellation period.

If you do not attend your scheduled appointment and do not provide appropriate notice, the payment may be non-refundable.

In certain circumstances, MMJCardMD may allow you to reschedule your appointment instead of requesting a refund.

Any rescheduling option is subject to appointment availability and applicable service terms.

If you are unable to attend your scheduled evaluation, please contact MMJCardMD as soon as possible.

Where permitted, MMJCardMD may allow you to reschedule your appointment.

Rescheduling does not necessarily result in a refund.

Additional terms may apply depending on the circumstances and the type of service purchased.

Payment for a medical evaluation does not guarantee that a patient will receive a medical marijuana certification.

A qualified healthcare practitioner independently determines whether a patient meets the applicable medical and legal requirements.

If a healthcare practitioner determines that you do not qualify for certification, refund eligibility will depend on the applicable service and refund terms.

The evaluation fee may cover the professional evaluation itself and therefore may not automatically be refundable solely because certification was not issued.

Patients are responsible for providing accurate and complete information during the appointment and application process.

A refund may not be available if a service cannot be completed because the patient:
• Provides inaccurate information
• Provides incomplete information
• Fails to provide required documentation
• Does not meet applicable state requirements
• Fails to complete required steps
• Provides information that prevents the healthcare provider from completing the evaluation

MMJCardMD may review individual circumstances before making a final refund determination.

Medical marijuana requirements vary by state.

Before purchasing a service, patients should review the eligibility requirements applicable to their state.

If you purchase a service but do not meet applicable state requirements, the service may not be refundable if the medical evaluation or other paid service has already been provided.

If you experience a technical issue that prevents you from completing your appointment, contact MMJCardMD support as soon as possible.

We may review the issue and, where appropriate, provide a replacement appointment, rescheduling option, or refund.

Technical issues will be evaluated on a case-by-case basis.

If you were charged more than once for the same service due to a duplicate transaction, please contact MMJCardMD support.

After verification of the duplicate transaction, the additional payment may be refunded to the original payment method.

If you believe that a payment was made without your authorization, contact MMJCardMD immediately.

We may request information necessary to investigate the transaction.

Unauthorized transactions may also be subject to review by the payment processor or financial institution.

MMJCardMD service fees and government or state program fees are separate unless explicitly stated otherwise.

State application fees, registration fees, medical cannabis card fees, caregiver fees, or other government charges are generally controlled by the applicable state program.

MMJCardMD does not control government fees and cannot guarantee refunds for fees paid directly to a state agency.

Patients should review the applicable state program's current fee requirements before submitting a government application or payment.

Payments may be processed through third-party payment providers.

Approved refunds are generally returned to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

MMJCardMD does not control the processing time imposed by a third-party financial institution.

To request a refund, contact MMJCardMD support using the contact information provided on our website.

Your request should include:
• Full name
• Email address associated with the appointment or purchase
• Date of purchase
• Type of service purchased
• Appointment date, if applicable
• Reason for the refund request
• Any relevant supporting information

Providing complete information helps us review the request efficiently.

Refund requests may be reviewed based on:
• Whether the service was used
• Whether an evaluation was completed
• Appointment status
• Cancellation timing
• Whether required information was provided
• Technical or service issues
• Duplicate payment status
• Applicable state requirements
• Other relevant circumstances

Approval of a refund is determined according to this policy and the circumstances of the individual transaction.

Once a refund has been approved, MMJCardMD will initiate the refund through the applicable payment method.

The time required for the refund to appear in your account may vary by payment processor, bank, or card issuer.

If you do not see an approved refund after the applicable processing period, contact your financial institution or MMJCardMD support for assistance.

If MMJCardMD is unable to provide a purchased service because of a service-related issue, we may provide an alternative appointment, rescheduling option, or refund, depending on the circumstances.

Patients will be informed when an issue materially affects the delivery of a purchased service.

Payment for a medical marijuana evaluation is not a guarantee of certification.

Medical certification decisions are made by qualified healthcare practitioners based on individual patient circumstances and applicable state requirements.

MMJCardMD does not promise or guarantee approval, certification, treatment results, symptom improvement, or any particular medical outcome.

Refund eligibility is not based on whether a patient experiences a particular medical outcome.

MMJCardMD does not guarantee that medical cannabis will improve symptoms or produce a specific result.

Medical decisions and outcomes vary between individuals.

Patients should discuss medical treatment questions with a qualified healthcare professional.

MMJCardMD may update this Refund Policy from time to time to reflect changes in our services, pricing, payment processing, or applicable requirements.

The Last Updated date at the top of this page indicates when the policy was most recently revised.

If you have questions about this Refund Policy or want to submit a refund request, contact MMJCardMD through the contact information provided on our website.

Email: support@mmjcardmd.com